At SmartPath LLC we strive to deliver the best possible trainings on the subjects that you find on our site. We answer all your questions while you are studying for a certification exam post training; for example, by email or texts, or by appointment which would be by: Live Video Conference or phone calls based upon your request. Michigan requires us to post this link to satisfy any unresolved complaints you might have against a proprietary school. It is a state requirement to provide this link. We hope that if you have a complaint that you report that to us first so we can resolve it. In the 15-19 years (different period of time for each state) that we have been doing these trainings for our customers Virginia, D.C., WA, and Michigan, we are pleased to report only happy customers. We want you to be happy also: https://www.michigan.gov/lara/bureau-list/bchs/adult/complaint